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Advanced Computer Telephony Integration Solutions
Today's customers demand customer service representatives to be empowered, knowledgeable
resources, able to provide fast, accurate and personal service on the first contact
- and every contact! Advanced CTI solutions from IntraNext make it possible.
IntraNext Systems is at the forefront of providing industry-wide CTI solutions based
on open-standards technology and compatible with the major telephone systems including:
Aspect® CallCenter® ACD, Avaya Communication Manager PBX/ACD, Cisco IPCC, Nortel Networks Meridian
PBX/ACD, Aspect® Spectrum® ACD, Siemens/Rolm PBX, and Intecom's PBX. With more than
20,000 agents across North America using IntraNext solutions, IntraNext is a clear
leader in field-proven, fully-integrated CTI applications for medium-to-large customer
service center environments. IntraNext Systems provides both custom and commercially
available CTI solutions and specializes in multi-site call centers.
Text - Products include next-generation desktop readerboards with multi-media capabilities,
ANI-based screen-pop applications, fully integrated voice and data ready soft-phones,
and easy-to-use system management and reporting tools. In addition to our core products,
IntraNext has developed advanced database and web-based applications, and other
custom CTI solutions for industry-leading customer service centers.
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